Questions About Our Haircare Products? We’re Here
Hair is personal, and finding the products that feel right for yours can sometimes take a little help. Whether you have a question about a product, need assistance with an order or would like help choosing the right TAYA ritual for your hair, our Customer Care team is ready to listen and help.
Complete the contact form below or email us directly at support@tayabeauty.com.
If you are contacting us about an existing order, please include your order number and the email address used at checkout. This will help our team assist you more efficiently.
We typically respond within 1–2 business days, Monday through Friday, excluding major holidays.
Returns & Cancellations
To request an eligible return or cancellation, sign in to your Taya Beauty customer account at account.tayabeauty.com and select the applicable order.
Please do not return merchandise before receiving authorization and return instructions from Taya Beauty.
Purchases From Other Retailers
Products purchased through Amazon, HSN, QVC, or another authorized retailer must be handled directly through the original place of purchase and are subject to that retailer’s policies.
Find the Right Haircare Products for You
Not sure where to begin? Start with what your hair needs most. That might be added thickness for fine or thin hair, lightweight volume for flat hair, moisture and repair for dry or damaged strands, or strengthening care for fragile or over-processed hair.
You can browse TAYA by hair concern, hair type or product type. If you already know what is missing from your routine, explore our shampoos, conditioners, leave-in products, hair masks, treatments and styling products.
For a more personalized starting point, take our Find Your Hair Ritual quiz.
It will help guide you towards the TAYA collection that best suits your hair. If you are still unsure, our Customer Care team will be happy to help.
Which TAYA Haircare Products Are Designed for Fine or Thinning-Looking Hair?
The Amazon White Clay collection helps fine, thin and thinning-looking hair appear thicker and fuller. TAYA also offers a Guarana scalp serum that supports a healthier-looking scalp and fuller-looking hair.
What TAYA Products Can Add Volume to Flat Hair?
The Copaiba Resin collection is created for flat or limp hair that needs lightweight volume, root lift and movement. The range includes volumizing hair products for cleansing, conditioning and styling without stiffness.
Which TAYA Hair Care Products Are Suitable for Damaged Hair?
The Buriti Nut Intensive Repair collection is designed for dry, damaged or stressed hair. Its hair repair products help improve softness, smoothness, manageability, frizz control and radiant-looking shine.
What Should I Use for Fragile or Over-Processed Hair?
The Kinwa Grain Bond Revitalizing collection is created for fragile, dry and over-processed hair. The products help hair feel stronger, softer and smoother while providing gentle care and flexible styling control.
Does TAYA Offer Treatments Beyond Shampoo and Conditioner?
Yes. TAYA offers leave-in conditioners, hair masks, scalp products, hair serums, styling products and overnight hair treatments. Each product is designed around a particular hair concern or desired result.
Are All TAYA Haircare Products Vegan and Cruelty-Free?
Yes. Every TAYA Beauty product is 100% vegan and cruelty-free, including its shampoos, conditioners, treatments and styling products.