Accessibility Statement

Last updated: July 17, 2026

OUR COMMITMENT

Taya Beauty is committed to providing an inclusive online experience and equal access to our products, information, and services for people with disabilities.

We continually work to improve the accessibility and usability of tayabeauty.com and to support customers who use screen readers, keyboard navigation, magnification software, voice-recognition technology, and other assistive technologies.

OUR ACCESSIBILITY STANDARD

Taya Beauty uses the Web Content Accessibility Guidelines, commonly known as WCAG, as its technical accessibility benchmark.

Our goal is to achieve and maintain substantial alignment with WCAG 2.2 Level AA across the primary customer experience.

Accessibility is an ongoing process. Websites, technologies, content, third-party applications, and accessibility standards change over time, and some areas of the website may require additional improvement.

OUR ACCESSIBILITY EFFORTS

Our ongoing accessibility efforts may include:

  • Reviewing the website using automated and manual evaluation methods

  • Testing important customer journeys with keyboard navigation and assistive technologies

  • Providing meaningful text alternatives for informative images

  • Maintaining clear headings, form labels, instructions, and link descriptions

  • Reviewing text readability and color contrast

  • Supporting browser zoom and responsive presentation

  • Reviewing menus, forms, popups, product pages, carts, and other interactive features

  • Considering accessibility when introducing new content, applications, and website functionality

  • Investigating and addressing accessibility issues brought to our attention

Automated testing tools are used as one part of our evaluation process and are not relied upon as the sole measure of accessibility.

THIRD-PARTY CONTENT AND SERVICES

Some website features may be provided through Shopify or other third-party applications, integrations, platforms, and services.

Although Taya Beauty does not control every aspect of third-party technology, we work to identify accessibility concerns, communicate issues to the appropriate providers, and provide alternative assistance where reasonably possible.

Links to third-party websites may lead to content or services that are maintained independently and may not provide the same level of accessibility as tayabeauty.com.

ACCESSIBILITY ASSISTANCE

Customers who experience difficulty accessing information, using a website feature, or completing a transaction may contact us for assistance.

Email: support@tayabeauty.com
Telephone: 1-800-418-0985

Telephone hours:

Monday–Friday: 9:00 a.m.–9:00 p.m. Eastern Time
Saturday–Sunday: 9:00 a.m.–3:00 p.m. Eastern Time

We can assist with:

  • Product information and product selection

  • Website navigation

  • Placing an order

  • Managing an existing order

  • Shipping and return information

  • Accessing promotions or other information available through the website

We will make reasonable efforts to provide the requested information or service through an accessible alternative at no additional charge.

REPORTING AN ACCESSIBILITY ISSUE

We welcome feedback about the accessibility of tayabeauty.com.

When contacting us, please provide as much of the following information as possible:

  • The webpage address or feature involved

  • A brief description of the difficulty encountered

  • The device and browser used

  • The assistive technology used, when applicable

  • Your preferred method of communication

For assistance with an existing order, please also include your order number and the email address used at checkout.

We aim to acknowledge accessibility inquiries within one business day and will work to investigate and address reported barriers as promptly as reasonably possible.

ONGOING IMPROVEMENT

Taya Beauty views accessibility as an ongoing responsibility rather than a one-time project.

We will continue reviewing our website, content, technology, and customer-service processes and making improvements intended to provide a more inclusive shopping experience.

Nothing in this statement limits any rights or remedies available under applicable law.