Shipping policy
Shipping Policy
At Taya Beauty, every order is carefully prepared before beginning its journey to you.
Order Processing
Orders are processed Monday through Friday, excluding major holidays. Please allow 1–2 business days for your order to be prepared before shipment.
Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from the estimated transit time shown at checkout.
U.S. Shipping
We currently offer the following shipping options within the United States:
- Economy Shipping: $5.95 — estimated delivery within 5–8 business days
- Standard Shipping: $9.95 — estimated delivery within 3–5 business days
- Express Shipping: $30.00 — estimated delivery within 1–2 business days
- Complimentary Shipping: Available on qualifying orders of $50 or more
Available shipping options may vary depending on the weight, contents, and destination of your order. Final rates and estimated delivery times are displayed at checkout.
Delivery estimates begin after your order has been processed and transferred to the carrier.
International Shipping
International shipping is available to eligible destinations. Shipping rates and available delivery services are calculated at checkout based on the destination, package weight, and selected carrier.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Any applicable charges will be displayed at checkout when available or collected by the carrier or local customs authority.
Taya Beauty is not responsible for delays caused by customs processing.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update after the carrier receives the package.
Shipping Address
Please review your shipping address carefully before completing your purchase. Taya Beauty is not responsible for delays or delivery issues caused by incomplete or incorrect address information.
Order Changes and Cancellations
You may submit a cancellation request at any time before an item has been fulfilled.
To request a cancellation, sign in at account.tayabeauty.com, open the applicable order, and select the cancellation option.
Cancellation requests are subject to review and are confirmed only when you receive a cancellation confirmation from Taya Beauty. Once an item has been fulfilled or shipped, it can no longer be canceled and must follow our standard return process.
Delivery Issues
If your order arrives damaged, incomplete, or incorrect, please contact us promptly so we can assist you.
For packages marked delivered but not received, we recommend first checking with household members, neighbors, building management, and the carrier. If the package still cannot be located, please contact us with your order number and tracking information.